Frequently Asked Questions

About the Brand

Where are your sheets made? +
What is the inspiration behind the name California Design Den? +
What certifications do your sheets carry? +
Is your packaging eco-friendly? +
Can I review the sheets I bought from you? +

Product Care

Do I need to wash my sheets before I use them? +
What are the washing instructions for your products? +
What can I do to ensure the longevity of my sheets? +
Do your sheets shrink? +


Where can I check my order status? +
Can I change my order once it's been placed? +
Do you offer gift wrapping or gift notes with orders? +
Can I order over the phone? +
How can I cancel an order? +
What payment methods you accept? +
My payment was declined. What can I do? +
Will I be charged sales tax? +

About the Sheets

What are the dimensions of your sheets? +
How deep are your fitted sheets? +
What is the right sheet size for my mattress? +
What is thread count, and why does it matter? +
Do you offer organic products? +
Are your sheets wrinkle-free? +
What is a sateen weave? +
What is percale? +
What is special about the dyes you use? +

Shipping & Deliveries

Do you offer free shipping? +
What is the standard shipping time for free shipping? +
Do you offer expedited shipping? +
Can I change my shipping address once my order has been placed? +
Where is my order shipping from? +
I misplaced my tracking information. What should I do? +
Tracking information states my package was delivered, but I never received it. Can you help? +


What is the return process? +
Do you charge for return shipping? +
How do I exchange an item? +
I was sent a product I didn't order. Can you help? +