Frequently Asked Questions
About the Brand
Where are your sheets made? +
Most of our sheets are made in our award-winning factory in India. The factory is independently certified for its compliance on all levels. We do have some products made in China, under our team’s supervision.
What is the inspiration behind the name California Design Den? +
Our brand was born in California and our team is based in California, where we still design all our products. Our name reflects one of the primary inspirations behind our brand: California, the state known for its harmony, energy, and innovation. We are dedicated to creating laid-back, beautifully crafted products designed with that same vitality and creativity in mind.
What certifications do your sheets carry? +
All of our sheets are independently tested and inspected to ensure thread count and a flawless final product. Most of our sheets are certified Standard 100 by Oeko-Tex, meaning they are certified free of more than 300 chemicals. In addition, our organic cotton sheet sets are GOTS certified.
Is your packaging eco-friendly? +
Yes. At California Design Den, we believe in using sustainable, environmentally-friendly packaging whenever possible. We keep usage of any non-recyclable material to a bare minimum, and many of our bags are designed to be reused for home storage.
Can I review the sheets I bought from you? +
Absolutely. We will send a follow-up email after your order inviting you to provide feedback. We welcome and look forward to customer reviews!
Do I need to wash my sheets before I use them? +
For the ultimate sleep experience, we do recommend that you wash your new sheets prior to the first use.
What are the washing instructions for your products? +
Care of our bedding is simple. Wash at home on short wash and dry cycles, use a warm iron if desired, and use only non-chlorine bleach on colored items.
What can I do to ensure the longevity of my sheets? +
To keep your sheets beautiful for years to come, we recommend that you wash them separately from other items and avoid high heat, use mild detergents, avoid brighteners or bleaches when possible, and store them away from direct sunlight.
Do your sheets shrink? +
Although all cotton products shrink, we take great care during our finishing process to limit post-wash shrinkage to between 2 and 3%. This is above the retailer standard of 4%, and ensures sheets will fit well post wash.
Where can I check my order status? +
You can log into your account at any time to check your order status. Every order is also provided with a tracking number, so you can track your order via the courier website.
Can I change my order once it's been placed? +
Before an order ships, you can contact us to request an order cancellation. If the order has already been shipped, you'll need to return the order and we can refund or exchange the item as needed.
Do you offer gift wrapping or gift notes with orders? +
We don't currently offer this service, but may in the future!
Can I order over the phone? +
We only accept orders online, as this helps us to deliver the most efficient and customer-friendly experience.
How can I cancel an order? +
If you have changed your mind and would like to cancel your order, please contact us or email@example.com and we can assist you. If your order has not been sent, we can process the refund and assist you with cancellation. If it has been dispatched, you will have to return the item once it arrives.
What payment methods you accept? +
Your payment is secured as our team never gets to see any of your credit card or payment details - ever! It’s processed by Shopify Payments. We accept PayPal, all major credit cards, Amazon Pay, Google Pay, and Apple Pay.
My payment was declined. What can I do? +
Please contact your bank to determine the reason for cancellation.
Will I be charged sales tax? +
Sales tax is applicable in select cities and states. You can view the amount of sales tax required during check out.
About the Sheets
What are the dimensions of your sheets? +
Our sheets are sized to fit both standard and deep mattresses. Please check our individual product listings and packaging for specific dimensions.
How deep are your fitted sheets? +
Our fitted sheets are sized to fit both standard and deep mattresses. Please check our individual product listings and packaging for specific dimensions.
What is the right sheet size for my mattress? +
The size of sheet you need depends on the size of your mattress. Please look at the size chart on any of our sheet pages to learn more.
What is thread count, and why does it matter? +
Thread count reflects the number of horizontal (filling) threads and vertical (warp) threads in one square inch of fabric. This standard of measurement should only be used for cotton or cotton blend sheets, not those made of microfiber or other materials. Generally speaking, a higher thread count means a denser, more expensive fabric. But as individual tastes differ in terms of softness and weight of fabric, it's essential to keep more than thread count in mind when selecting sheets. At California Design Den, we use only the finest quality, single ply yarns to craft our sheets. This superior quality can be felt in every set of sheets we offer, from lush 400-thread-count sets to our ultimate, 1000-thread-count sets.
Do you offer organic products? +
Yes, we have authentic GOTS Certified 100% organic cotton sheets product as well. Just select the fabric quality in the filter to see your options.
Are your sheets wrinkle-free? +
We do not treat our cotton sheets with extra chemicals to make the bedding "wrinkle free." However, our cotton products feature superior quality yarns, weave, and finish, and are easily kept smooth by washing and drying them on quick cycles and removing them from your machine as soon as the cycle has ended.
What is a sateen weave? +
Let's not confuse this with satin fabric to start with. The “sateen” is a weave, where using 100% cotton yarns, we weave a fabric which has a sheen on 1 side and matt on the other side. It makes the fabric soft and lustrous.
What is percale? +
Percale weave is a classic weave: 1 thread up and 1 thread down. It produces a crisp, matte fabric, unlike sateen weave which features one more glossy side.
What is special about the dyes you use? +
Our revolutionary dyes help us to create brilliant sheets and pillowcases through an environmentally friendly process. Our top-quality colorfast dyes give every product we create vibrant, lasting color.
Shipping & Deliveries
Do you offer free shipping? +
California Design Den is pleased to offer FREE standard shipping to the 48 contiguous United States. All purchases ship within 2 business days. You may also choose expedited shipping for an additional charge.
What is the standard shipping time for free shipping? +
All orders are shipped with 2 business days. Delivery times vary across the continental U.S., but are generally between 2 and 5 days.
Do you offer expedited shipping? +
Yes, we offers expedited shipping for an additional cost. You'll have the option to choose faster shipping during the checkout process.
Can I change my shipping address once my order has been placed? +
The order processing systems are all automated and changes to address post order may not be possible in most cases. You can contact us via the contact form and we can look into it, depending on if the order has been shipped or not.
Where is my order shipping from? +
Your order will ship from various California Design Den locations across the U.S.
I misplaced my tracking information. What should I do? +
You can log into your account at any time to see tracking details. We also share tracking information once every product has shipped.
Tracking information states my package was delivered, but I never received it. Can you help? +
Email us at firstname.lastname@example.org and we'd be happy to help.
What is the return process? +
Please visit our return policy page Click here for details.
Do you charge for return shipping? +
Please visit our return policy page Click here for details.
How do I exchange an item? +
Please return the item for your refund as per our return policy. Then place a new order for the item you want to purchase. This keeps the transaction clear and clean on both ends.
I was sent a product I didn't order. Can you help? +
Oops, sorry ! Just email us at email@example.com and we will reply to you within 1 business day and get this resolved immediately.